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From Chaos to Connection

How One Counselor's "Failure" to Follow the Rules Became a Lifeline for Thousands of Families

I Wasn't Supposed to Succeed

My first night as an addiction counselor, I sat alone in a room with eight angry teenagers who didn't want to be there.

I had zero experience with addiction treatment. No training. No playbook. Just me and a group of kids who could smell my fear from across the room.

I was supposed to fail.

But I didn't have the luxury of giving up. These kids needed help, and I was all they had. So I threw out everything I thought I knew about "professional counseling" and did the only thing I could think of:

I listened. Really listened.

I stopped trying to sound like a therapist and started treating them like the smart, capable people they were. I asked them what they needed. I built trust instead of pushing treatment. I celebrated small wins instead of focusing on failures.

And something incredible happened.

The program worked. Not because I followed the rules—but because I broke them.


The Team That Changed Everything

Kim: The One Who Believed in the Method

When Kim walked into my program as a counseling intern, I was terrified she'd think I was doing everything wrong.

"Be ready for chaos," I warned her. "These kids don't hold back."

Kim didn't flinch. She jumped right in, matching my energy and adding her own calm, grounded presence. Together, we expanded beyond the teens and started a parent group—teaching exhausted, desperate parents how to rebuild trust and set boundaries that actually worked.

That parent group grew so fast we outgrew the hospital gym where we met. Parents were finally getting real answers instead of vague platitudes.


Campbell: From Desperate Parent to Expert Guide

Then Campbell showed up—not as a counselor, but as a parent in crisis.

One of her sons was struggling with addiction, and she and her husband Frank were doing everything they could think of to help. Nothing was working. They were drowning.

But Campbell stuck with the group. She learned the method. She applied it. And slowly, things started to turn around.

The experience transformed her so deeply that she went back to school to become a counselor herself—not to follow the traditional path, but to help other families the way we'd helped hers.

When Campbell finished her degree, I knew exactly where she belonged: on our team, helping families navigate the same nightmare she'd lived through.


The Hope For Families Method Was Born

The three of us had stumbled onto something that actually worked:

I focused on the individuals struggling with addiction.
Kim and Campbell focused on the families.

It was a dual approach that tackled the problem from both sides—and the results spoke for themselves. Families were healing. Relationships were rebuilding. People were getting their lives back.

We built a thriving private practice in Greenville, South Carolina. But there was a problem:

We could only help so many people in person.


From Greenville to the World

The calls kept coming from all over the country. Desperate parents. Worried partners. People who needed help now but lived hundreds of miles away.

So we did something unconventional (again): We started sharing our methods online.

We launched the Put The Shovel Down YouTube channel, created online courses, and developed virtual coaching programs that brought the Hope For Families Method to families everywhere—not just those who could drive to our office.

Today, we've helped thousands of families across the country stop the cycle of addiction and rebuild their relationships.


What We Learned Along the Way

Looking back, I realize my lack of traditional training was actually my biggest advantage. I wasn't stuck in outdated methods that don't work. I had to figure out what actually helps people change.

Here's what I discovered:

âś… Trust beats tough love every single time.
Building connection is the fastest path to influence—not threats, ultimatums, or punishment.

âś… Families have more power than they think.
You don't have to wait for your loved one to "hit bottom." With the right strategy, you can guide them toward change starting today.

âś… You don't need a PhD to help someone you love.
You need the right tools, clear guidance, and someone who's been there to show you the way.

That's what we do.

Ready to get started? →

More about us!

Frequently Asked Questions

Our Services: In-Person Clinical Services (Greenville, SC only): Outpatient addiction treatment, counseling, therapy Virtual Educational Services (Available nationwide): Coaching, consultation, online courses for families and individuals in recovery

 

We offer both clinical counseling and educational coaching to meet different needs:

Clinical Counseling (In-Person - Greenville, SC)
Our licensed clinical staff provide traditional outpatient addiction treatment, individual counseling, family therapy, and group counseling. These services are available in-person only at our Greenville, SC facility for South Carolina residents. Clinical services involve diagnosis, treatment planning, and evidence-based interventions for substance use disorders and mental health conditions.

Educational Coaching (Virtual - Available Nationwide)
Our coaching services focus on education, skill-building, and strategic guidance for families. Coaches help you set goals, develop action plans, and learn practical strategies for supporting recovery. Coaching is educational in nature and does not involve clinical diagnosis or treatment. These services are available virtually to individuals nationwide.

Which is right for you?

  • If you're a South Carolina resident seeking clinical addiction treatment, our in-person counseling services may be the best fit.
  • If you're anywhere in the country and want educational support and guidance, our coaching programs are available virtually.

We're happy to discuss which option would work best for your situation. Contact us at 864-906-2395.

Due to licensure restrictions, we don't offer counseling for anyone who lives outside of South Carolina. We do offer educational coaching and consultation services (non-clinical) for families nationwide.

Important: Our virtual services are educational coaching and consultation only. These are not clinical counseling, therapy, or treatment services. For clinical treatment services, we provide in-person outpatient treatment at our Greenville, SC facility.

No, we do not accept insurance or file insurance claims.

All services are private pay only. This allows us to focus on what actually helps families instead of dealing with insurance paperwork and restrictions.

Pricing is straightforward:

  • No pre-authorization hassles
  • No insurance denials
  • No surprise bills
  • You know exactly what you're paying upfront

Many families find that our coaching programs cost less than insurance copays for traditional therapy—and get them results faster.

 

We get it. That's why we offer tons of free resources:

📚 Free downloadable guides
🎥 733K+ subscriber YouTube channel with hundreds of free videos
👥 Free Facebook support group with thousands of families

Start there, and when you're ready for more personalized support, we'll be here.

 

Still have some questions?  Feel free to call us +1864-906-2395 or email us [email protected]

 Our model relys heavily on amount of contact, influence, and leverage you have with your addicted loved one. Sinice partners and parents typically have the most direct line of connection with the addicted person, we get the best results in those two situations. 

If you're loved one doesn't fall into those catagories but you have a lot of contact and influence over your addicted loved one, our program will be helpful to you too. 

 

As much as we want to be able to help everyone, our methods aren't the best for every situation. 

 

For our methods to work, you need to have a reasonable amount of influence over the person (ie: they live with you, or you have regular contact, or they're financially dependent on you. 

You and your children/grandchildren need to be safe. 

Your loved one needs to have at least some amount of reasoning ability and functionality left. 

 

Here are some examples of situations that aren't the best fit. 

 

1. If there are major safey issues for yourself, your kids/grandkids, or the addictd person. 

2. If you don't live with the addicted person, or at least have regular contact with them.  

3. If you think you're loved one's addiction is so advanced they've lost all ability to reason and fuction on any adult level. (ie: they're homeless, hey don't take care of basic hygene, they don't keep up with any responsibilities on their own) 

 

 

Hope For Families provides in-person clinical addiction treatment in Greenville, SC and educational coaching services available virtually nationwide. Virtual services are educational, not clinical treatment.

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